Tech Tips

Philips NeoPix Prime 2 Projector PC Connection Troubleshooting

Some users may run into a problem that Philips NeoPix Prime 2 Projector won’t produce any sound when connected to PC.This tip will show you how to troubleshoot Philips NeoPix Prime 2 Projector PC connection.

No sound when you connect your computer via HDMI cable solution

• Check that the sound is activated on the computer.

Only the home menu appears and not the image from the connected computer solution

• Check that the VGA output of the computer is turned on.

• Check if the resolution of the computer is set to 1920*1080 (for VGA connection) or 1080P (for HDMI connection).

• Check if the cables are connected to the correct sockets.

• Check that the external device is turned on.

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